ALS recognises the importance of providing insightful information to allow customers to choose the right testing laboratory. We are frequently asked to provide a wealth of information to both new and existing clients to maintain our approved supplier status including to some of the biggest Consultancies, Utilities, Waste Management and Water Treatment companies across the UK & Ireland.
New Customer Guide
Our new customer guide provides an overview of the customer journey, from quotation to completion.
Click here to view the ALS New Customer Guide.
New Account Application
If you would like to apply for a credit account with ALS, please complete our Client Application & Credit Check Form and submit this file along with your analytical requirements to us via e-mail.
Click here to view ALS Environmental's Account Activation process.
Accreditation & Certification
ALS holds a broad portfolio of accreditation and certification to help our customers meet their legal and regulatory obligations. If you are unable to find the documents that you require please contact us.
- ISO 14001 Certification
- ISO 45001: 2018 Occupational Health & Safety Management System
- Coventry DOL, Dublin, Otterbourne, Field Services - Sampling & On-site testing & Wakefield UKAS ISO 17025 accreditation - Certificate
- Coventry, DOL, Dublin, Otterbourne, Field Services - Sampling & On-site testing & WakefieldUKAS ISO 17025 accreditation - Schedule
- Hawarden UKAS ISO 17025 accreditation - Certificate
- Hawarden UKAS ISO 17025 accreditation - Schedule
- Legionella Control Association (LCA) Certificate
- AGS Membership Certificate
- AGS Data Format Certificate
Below are some common policies that are frequently requested by our customers:
ALS holds a range of insurances to cover our liabilities and exposure. If you require a copy of:
- Employee Liability Insurance
- Public / Private Liability Insurance
- Professional Indemnity Insurance
please contact us and state the cover value required and a member of our team will be in reply with the relevant certificates.
|Company Registration Number:||02148934|
|Dunns & Bradstreet Number:||396911364|
|VAT Number:||GB 289595916|
|GBP IBAN Number:||GB11 HBUK 4001 2551 4273 93|
|EUR IBAN Number:||GB87 MIDL 4005 1574 6304 10|
Chain of custody / Sample submission sheets
Analytical Report Templates
For details and examples of available reporting templates, please click here.
Making a complaint
ALS is committed to delivering excellence in all areas of analytical laboratory services. Creating lasting partnerships with our customers through continuous improvement is a key goal for our business. ALS believes this is best achieved through open and honest communication and is why we are always keen to hear from our customers about how we can do things better.
The best way to contact us is via email or phone so we can discuss and process your query promptly. If you have a regular point of contact feel free to highlight any concerns directly with them and they will ensure that your issues are conveyed to the relevant staff and that this is recorded formally and handled through our standard complaint process. Our Client Services teams are always happy to assist.
We will always endeavour to resolve any issues with you as quickly and as fairly as possible and where we identify that a mistake has been made we will always try and implement corrections promptly and work alongside you to ensure that the issue is not repeated.
ALS will do everything we can to get your complaints resolved as quickly as possible and endeavour to provide a full formal response within 7 days of the complaint receipt inclusive of a thorough and complete formal investigation of the issues raised. This is referenced through ALS’ internal quality system with all associated investigations recorded and counter-signed by the senior management team.
Click below to download our complaints procedure:
For any further information, please contact us directly on:
Industry Magazines, Journals, and Wider Reading
Check out the Waterline Journal from The Water Management Society