Coventry 0247 642 1213
Hawarden 01244 528777
Dublin +353 (0)1 864 3854
Request a quote
Coventry 02476 421213    Hawarden 0124 452 8744    Dublin +353 (0)1 864 3854

Useful Customer Information

ALS recognises the importance of providing insightful information to allow customers to choose the right testing laboratory. We are frequently asked to provide a wealth of information to both new and existing clients to maintain our approved supplier status including to some of the biggest Consultancies, Utilities, Waste Management and Water Treatment companies across the UK & Ireland.

New Customer Guide
Our new customer guide provides an overview of the customer journey, from quotation to completion.

Click here to view the ALS New Customer Guide.

New Account Application

If you would like to apply for a credit account with ALS, please complete our New Account Application form and submit this file along with your analytical requirements to us via e-mail.

Click here to view ALS Environmental's Account Activation process.

Accreditation & Certification 
ALS holds a broad portfolio of accreditation and certification to help our customers meet their legal and regulatory obligations. If you are unable to find the documents that you require please contact us.

Below are some common policies that are frequently requested by our customers:

Insurance Documents

ALS holds a range of insurances to cover our liabilities and exposure. If you require a copy of:

  • Employee Liability Insurance
  • Public / Private Liability Insurance
  • Professional Indemnity Insurance

please contact us and state the cover value required and a member of our team will be in reply with the relevant certificates.

Payment Details

Company Registration Number: 02148934
Dunns & Bradstreet Number: 396911364
VAT Number:​ GB 289595916
GBP IBAN Number: GB11 HBUK 4001 2551 4273 93
EUR IBAN Number: GB87 MIDL 4005 1574 6304 10

For remittance enquiries please contact: Remittances.ukenviro@alsglobal.com
For invoice enquiries please contact: Invoicequeries.ukenviro@alsglobal.com

For advice on sample stability, particularly for Microbiology samples, click here
Click here to download the Box Label for microbiological samples

Chain of custody / Sample submission sheets

Analytical Report Templates

For details and examples of available reporting templates, please click here.

Making a complaint

ALS is committed to delivering excellence in all areas of analytical laboratory services. Creating lasting partnerships with our customers through continuous improvement is a key goal for our business. ALS believes this is best achieved through open and honest communication and is why we are always keen to hear from our customers about how we can do things better.

The best way to contact us is via email or phone so we can discuss and process your query promptly. If you have a regular point of contact feel free to highlight any concerns directly with them and they will ensure that your issues are conveyed to the relevant staff and that this is recorded formally and handled through our standard complaint process. Our  Client Services teams are always happy to assist.

We will always endeavour to resolve any issues with you as quickly and as fairly as possible and where we identify that a mistake has been made we will always try and implement corrections promptly and work alongside you to ensure that the issue is not repeated.

ALS will do everything we can to get your complaints resolved as quickly as possible and endeavour to provide a full formal response within 7 days of the complaint receipt inclusive of a thorough and complete formal investigation of the issues raised. This is referenced through ALS’ internal quality system with all associated investigations recorded and counter-signed by the senior management team.

To request a copy of our Complaints procedure, or for any further information, please contact us directly on:

ALS Environmental: CustomerServices.UKEnviro@alsglobal.com 
ALS Life Sciences: HawardenCustomerServices@alsglobal.com

Industry Magazines, Journals, and Wider Reading

Check out the Waterline Journal from The Water Management Society